Consumer terms version: consumer-terms-2026-08-06-v1

Refund policy version: consumer-refunds-2026-08-06-v1

Privacy version: privacy-notice-2026-08-06-v1

Effective date: 6 August 2026

Complete document SHA-256: 6a0ad4925f8d0eacce76c7f2e9ee684e57f9bd27132c54df152e571118a4d233

OUTFIT TRY-ON CONSUMER PACK TERMS

Supplier: Matthew Seymour trading as Outfit Try-On

Address: Bay B16, Unit 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ

Contact: support@outfittryon.app

1. The contract and your pack

These terms govern one-off personal try-on credit packs bought from Matthew Seymour trading as Outfit Try-On. The pack name, number of credits, total price and currency shown immediately before payment form part of your order. A pack is a one-off purchase, not a subscription, and no VAT is currently added. Stripe processes the payment; Outfit Try-On supplies the credits and service.

2. What a credit provides

One credit permits one generation attempt using the personal Outfit Try-On service. A credit is reserved when generation starts. If the generation fails technically before a result is supplied, the reserved credit is returned automatically. A successful result uses the credit even if you subjectively dislike the image, unless your statutory rights provide a remedy.

3. AI output and suitability

Every result is an AI-generated visualisation, not an accurate simulation, measurement or fit assessment. It may alter or misrepresent fit, size, proportions, body shape, colour, texture, construction and other details. Do not rely on it for sizing or another consequential decision. These limitations do not remove statutory rights where digital content is faulty or a service is not provided with reasonable care and skill.

4. Eligibility and permitted content

You must be at least 18 and may upload only a photograph of yourself. Do not upload a child, another person, nudity, sexual or intimate content, unlawful material or content you do not have the right to use. We may reject or remove content and suspend access where reasonably necessary for safety, security or legal compliance.

5. Cancellation within 14 days

You may cancel a pack within 14 days after the order date by emailing support@outfittryon.app or using the cancellation instructions below. If none of the paid credits has been used, we will refund the full pack price. If some paid credits have been used, we will refund the unused paid credits on the pro-rata basis in section 6. This contractual policy applies without excluding any stronger statutory right you may have.

6. Pro-rata refund calculation

The refund for unused paid credits is calculated from the original pack price and original number of credits. We calculate the cumulative refundable amount as the original price multiplied by the number of credits being refunded, divided by the original credit quantity, rounded down to the nearest penny; refunding every credit always returns the full original price. Promotional or free credits have no cash value. We refund to the original payment method unless the law permits and we agree another method.

7. Faults and failed generations

A technical failure that supplies no result returns the reserved credit automatically. If a supplied result or service is faulty or does not meet a statutory standard, contact support so we can provide the remedy required by law, which may include repeat performance, replacement, a price reduction or refund. Subjective dislike alone is not a technical failure or automatic entitlement to a refund.

8. Credit duration, account deletion and service closure

Purchased credits do not expire and will not retrospectively receive an expiry date. If we permanently discontinue the personal service, we will refund unused paid credits. If you ask us to delete your account, we will explain the value consequences and arrange any refund required by these terms or law before deletion. Promotional credits may end when an account or promotion ends. If access is closed for serious abuse, any decision about unused paid value will be fair and proportionate.

9. Photos, results and privacy

You retain rights you already hold in submitted content and give us a limited licence to process it only to provide, secure, support and administer the service, comply with law and enforce these terms. Neither Outfit Try-On nor a participating retailer routinely views real shopper photos or results. Contracted providers may process, temporarily retain or permit limited authorised access for generation, security, abuse prevention, support or legal compliance. The Privacy Notice explains the current providers, retention qualifications and your rights.

10. Availability and ending access

We use reasonable care in operating the service but do not promise uninterrupted availability. We may maintain, change, limit or suspend the service where reasonably necessary. Material changes apply prospectively. If we withdraw the personal service permanently, section 8 applies to unused paid credits.

11. Liability and statutory rights

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. For consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not unforeseeable loss, business loss or a retailer's product or conduct. Nothing in these terms limits mandatory consumer rights.

12. Complaints, law and contact

Send support questions, cancellation requests or complaints to support@outfittryon.app or to Bay B16, Unit 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ. We will acknowledge a complaint, investigate it fairly and aim to provide a final response within 14 days, or explain when more time is needed. These terms use the law of England and Wales. UK consumers keep mandatory local protections and may bring proceedings where applicable in the part of the UK where they live.

MODEL CANCELLATION FORM

To: Matthew Seymour trading as Outfit Try-On, support@outfittryon.app
Postal address: Bay B16, Unit 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ
I give notice that I cancel my contract for the following Outfit Try-On credit pack:
Order reference:
Order date:
Consumer name:
Consumer email:
Date of cancellation:

CANCELLATION AND REFUND SUMMARY

Cancel within 14 days: a completely unused paid pack receives a full refund.
Part-used pack: unused paid credits are refunded pro rata using the calculation in section 6; used credits are not silently charged against any later pack.
Technical failure: a generation that supplies no result automatically returns its reserved credit.
Faulty supply: statutory remedies remain available for faulty digital content or a service not supplied with reasonable care and skill.
Subjective dislike alone is not automatically refundable where the generation was supplied as described.
Permanent service closure: unused paid credits are refunded.

CHECKOUT PRIVACY WORDING

The checkout record stores your account ID, order and pack snapshot, accepted document versions and wording, timestamp and Stripe Checkout references. Stripe processes payment details. Outfit Try-On does not store card details. See the Privacy Notice for provider, retention, transfer and rights information.

TERMS ACCEPTANCE

I agree to the Consumer Pack Terms linked above and confirm that I have read the cancellation and refund policy.

IMMEDIATE-PERFORMANCE REQUEST

I expressly request Outfit Try-On to add the credits and begin providing the service immediately, before the 14-day cancellation period ends. I understand that any cancellation refund may be reduced only for paid credits I have already used, as explained in the policy.

PAYMENT BUTTON

Buy now — one-off payment